Who We Are
DJW Masonry & Restoration Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. Our website address is: https://damionsmasonry.ca. We understand the importance of your personal information and are dedicated to handling it responsibly in accordance with Canadian privacy laws.
Personal Information We Collect
When you visit our website or contact us for services, we may collect the following personal information:
- Contact information (name, email address, phone number, postal address) when you request a consultation, estimate, or contact us through our website forms
- Property details and project specifications when you request services
- Photos or descriptions of masonry work needed when you submit project details
- Payment information when you pay for services (collected securely through our payment processors)
- Communication records when you interact with us via email, phone, or in person
We do not automatically collect personal information through cookies or tracking technologies beyond what is necessary for website functionality and analytics.
How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to your inquiries and provide requested services
- To prepare estimates and proposals for masonry work
- To schedule and coordinate service appointments
- To complete masonry repair and restoration projects you’ve hired us for
- To communicate with you about your projects, including updates and completion notices
- To send service reminders or maintenance suggestions (with your permission)
- To improve our services and website based on customer feedback
- To comply with legal and regulatory requirements
- For accounting, billing, and record-keeping purposes
Who We Share Your Information With
We only share your personal information in the following circumstances:
- With trusted subcontractors who assist with specific aspects of projects (only the information necessary for them to complete their work)
- With payment processors to process payments for services (your payment details are not stored on our systems)
- With legal or regulatory authorities when required by law or to protect our legal rights
- With our professional advisors (such as accountants or lawyers) when necessary for business operations
- With third-party service providers who help us operate our business (such as website hosting, email services, or customer relationship management systems), under strict confidentiality agreements
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How We Protect Your Information
We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Secure data storage with appropriate physical and electronic safeguards
- Limited access to personal information on a need-to-know basis
- Secure transmission of sensitive information
- Regular security reviews and updates to our protection measures
- Employee training on privacy and security practices
While we implement these security measures, please be aware that no method of electronic transmission or storage is 100% secure.
How Long We Keep Your Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Project-related information is retained for a minimum of 7 years for warranty, tax, and legal purposes
- Contact information from inquiries that did not result in projects is retained for up to 2 years
- Financial and payment records are retained according to Canadian tax law requirements (typically 6-7 years)
- Marketing preferences are retained until you request to be removed from our communications
When personal information is no longer needed, we take steps to destroy, erase, or de-identify it in a secure manner.
Your Rights
As a resident of Canada, you have the following rights regarding your personal information:
- The right to access your personal information that we hold
- The right to request correction of inaccurate or incomplete information
- The right to withdraw consent for certain uses of your information
- The right to request deletion of your information, subject to legal retention requirements
- The right to know to whom we have disclosed your personal information
To exercise these rights, please contact our Privacy Officer using the contact information below. We will respond to your request within 30 days. We may require verification of your identity before fulfilling your request.
Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically for any changes.
Contact Us
If you have questions or concerns about this Privacy Policy or our information practices, please contact our Privacy Officer:
DJW Masonry & Restoration Inc.
Attn: Privacy Officer
Email: info@damionsmasonry.ca
Phone: (647) 607-4061
Address: Greater Toronto Area, Ontario
If you are not satisfied with our response to your privacy concern, you may file a complaint with the Office of the Privacy Commissioner of Canada at 30 Victoria Street, Gatineau, Quebec K1A 1H3 or online at www.priv.gc.ca.
Last Updated: January 21, 2026