Faq
Frequently Asked Questions
General Masonry Questions
What areas do you serve?
We serve the Greater Toronto Area and surrounding communities. Our team is equipped to handle projects of various sizes throughout this region.
Are you licensed and insured?
Yes, we are fully licensed and insured for all masonry work. Our team includes Red Seal certified professionals who meet the national standard for skill and knowledge in the trade.
How long have you been in business?
DJW Masonry & Restoration Inc began serving the Greater Toronto Area in 2018. In that time, we’ve developed extensive knowledge and experience in masonry maintenance, repair, and remodeling.
Do you provide free estimates?
Yes, we provide free consultations and detailed written estimates before starting any work. Our estimates include no hidden costs or surprise charges.
What types of payment do you accept?
We accept various payment methods. Please contact us for our current payment options.
Why Clients Trust Our Team
Red Seal Certified
Our masonry professionals hold Red Seal certification, proving they meet the national standard for skill and knowledge in the trade.
Experienced with Heritage Homes
We have specialized experience repairing and restoring masonry on older homes, carefully matching original materials and techniques to preserve historical integrity.
Clean and Respectful Work
We protect your property during work and clean thoroughly each day, leaving your site tidy when the project is complete. You’ll hardly know we were there except for the beautiful finished work.
Clear, Written Estimates
We provide detailed written estimates before starting any work, with no hidden costs or surprise charges. You’ll know exactly what to expect.
Quality Materials and Methods
We use professional-grade materials and proven masonry techniques that stand the test of time and weather. We don’t cut corners on materials or workmanship.
Customer Satisfaction Guaranteed
We listen to your needs and make adjustments until you’re completely satisfied with the finished work. Your happiness with the results is our priority.
Brickwork Repair Questions
What causes brick damage?
Weather is the main cause. Freeze-thaw cycles, rain, and heat expand and contract mortar joints, causing cracks and erosion over time. This natural weathering process affects all brick structures eventually.
How do I know if my brickwork needs repair?
Look for cracked or missing mortar, loose bricks, bulging walls, or white powder on brick surfaces (efflorescence). Water leaks inside your home can also indicate brick problems that need attention.
What is tuck pointing?
Tuck pointing is the process of removing damaged mortar from between bricks and replacing it with new mortar that matches the original color and texture. This restores both the appearance and weather resistance of your brickwork.
How long do brick repairs last?
Proper brick repairs typically last 15-25 years depending on weather conditions and maintenance. Regular inspection helps catch small problems before they become large and expensive to fix.
Can you match old brick colors?
We work to match existing brick and mortar colors as closely as possible. Sometimes exact matches are not available with modern materials, and we will discuss options with you before starting work to ensure you’re satisfied with the plan.
Do I need a permit for brick repairs?
Most standard brick repairs do not require permits. Major structural changes or complete rebuilds may need permits. We can advise on permit requirements for your specific project and handle the application process when needed.
How often should brickwork be inspected?
Brickwork should be inspected at least once a year, preferably in spring after winter weather. Pay special attention to areas that receive direct water exposure or show signs of previous damage.
Stone Work Questions
What types of stone do you work with?
We work with natural stone including limestone, granite, and flagstone. We also handle manufactured stone products that mimic natural stone appearance for various applications.
What causes stone damage?
Weather exposure, freeze-thaw cycles, foot traffic, and improper maintenance cause stone to crack, chip, or erode over time. Water penetration can also damage stone foundations and walls.
How do I know if my stone needs repair?
Look for cracked or chipped stones, loose pieces, uneven surfaces, or gaps between stones. Water pooling around stone foundations can also indicate problems that need attention.
What is flagstone?
Flagstone is a flat natural stone used for walkways, patios, and stair treads. It provides a durable, non-slip surface that enhances home appearance and lasts many years with proper care and maintenance.
How long does stone work last?
Properly installed and maintained stone work typically lasts 20-30 years or more. Regular cleaning and sealing can extend the life of stone surfaces significantly and maintain their appearance.
Can you match existing stone?
We work to match existing stone as closely as possible. Natural stone varies in color and texture, so exact matches may not always be available. We will show you samples before starting work to ensure you’re satisfied with the selection.
Concrete Repair Questions
What causes concrete to crack?
Concrete cracks due to natural settling, temperature changes, moisture exposure, and ground movement. Small cracks are normal, but widening cracks may indicate underlying problems that need attention.
How do I know if my concrete needs repair?
Look for visible cracks wider than 1/8 inch, crumbling surfaces, uneven concrete slabs, or water pooling around foundations. These signs indicate repairs are needed before the damage worsens.
What repair methods do you use for cracks?
We use different methods depending on crack type and severity: epoxy injection for structural cracks, gravity filling for hairline cracks, routing and sealing for surface cracks, and stitching for large cracks that threaten structural integrity.
What is involved in repairing crumbling concrete?
We remove all loose and deteriorated concrete, clean the area thoroughly, apply bonding agents to prepare the surface, then apply new concrete material that matches the existing finish. This process restores both function and appearance.
Can you match the color of my existing concrete?
We work to match existing concrete as closely as possible. New concrete may appear slightly different initially but will blend over time as it weathers. We use techniques to minimize the visual difference between old and new concrete.
Will repaired concrete last as long as new concrete?
Properly repaired concrete can last many years when maintained correctly. The longevity depends on the repair method used, the quality of materials, and ongoing maintenance. Some repairs may need attention sooner than others based on exposure conditions.
Parging Questions
What is parging?
Parging is a thin cement-based coating applied to foundation walls. It protects the foundation and improves appearance by creating a smooth or textured finish over the concrete block or brick surface.
Why do foundation walls need parging?
Foundation walls can develop cracks and surface damage over time. Parging seals these areas, prevents moisture entry, and creates a smooth, attractive surface that enhances your home’s appearance.
Can parging fix structural foundation problems?
No. Parging is a surface treatment only. It addresses cosmetic issues and helps prevent moisture damage, but cannot fix structural foundation problems. Structural issues require specialized foundation repair techniques.
How long does parging last?
Properly applied parging typically lasts 10-15 years. Regular inspection and maintenance can extend its lifespan. Environmental factors like extreme weather and groundwater levels can affect longevity.
What finish options are available for parging?
We offer both smooth and textured finishes. Textured finishes hide imperfections better and provide a decorative look, while smooth finishes provide a cleaner, more modern appearance.
Can old parging be repaired or must it all be removed?
Small damaged areas of parging can often be repaired. Extensive damage or crumbling parging usually requires complete removal and reapplication for best results and longest-lasting protection.
Chimney and Fireplace Questions
What causes chimney damage?
Weather exposure causes bricks to absorb moisture that freezes and expands in winter. This creates cracks, loose bricks, and damaged mortar joints over time. Chimneys are particularly vulnerable because they’re exposed to elements on all sides.
How can I tell if my chimney needs repair?
Look for cracked or missing bricks, white powder on brick surfaces (efflorescence), loose mortar, leaning chimney structure, or water stains on interior walls near the chimney. These are signs that repairs are needed.
What is spalling brick?
Spalling brick is when the surface layer of a brick flakes off or crumbles. This happens when moisture enters the brick, freezes, and expands, causing the face of the brick to break away. It’s a common problem in chimneys exposed to harsh weather.
Can you repair just part of a chimney?
Yes. If damage is limited to certain areas, we can replace individual bricks, repair mortar joints, or replace damaged caps without rebuilding the entire chimney. Early intervention can save significant costs.
When does a chimney need complete rebuilding?
A chimney needs rebuilding when the structure is unstable, bricks are severely damaged throughout, or the foundation is compromised. Early repairs can often prevent this costly solution by addressing problems before they become severe.
How often should chimneys be inspected?
Chimneys should be inspected at least once a year, preferably before heating season begins. After severe weather events like storms or high winds, additional inspections may be needed to ensure safety and prevent water damage.
Do fireplace surrounds require the same maintenance as chimneys?
Yes. Fireplace surrounds are exposed to heat, moisture, and weather similar to chimneys. They need regular inspection for cracks, loose mortar, and brick damage to prevent further deterioration and maintain safety.
Lintels and Window Sills Questions
What is a lintel?
A lintel is a beam placed above windows and doors. Its job is to carry the load from the wall above and transfer it to the sides. Without proper lintels, the weight above openings could cause structural failure.
Why do lintels fail?
Lintels fail due to rust (if steel), cracking (if concrete), or rot (if wood). Water penetration, age, and improper installation are common causes of failure. Failed lintels compromise the structural integrity of your walls.
What does a window sill do?
A window sill creates a structural base for the window. It protects the wall from water damage and helps improve energy efficiency by providing thermal insulation. Properly sloped sills direct water away from your home.
How can I tell if my window sill is damaged?
Look for cracks, crumbling material, water stains below windows, or gaps between the sill and wall. Damaged sills often allow water to enter the building, which can lead to more extensive damage if not addressed promptly.
What materials are best for window sills?
Natural stone like Indiana limestone is best for durability against weather. It is cost-efficient, easy to maintain, and adds decorative value to buildings. Stone sills provide excellent longevity and aesthetic appeal.
Can damaged lintels cause structural problems?
Yes. Failed lintels can cause cracks in walls above windows and doors. They can lead to sagging, uneven floors, and in severe cases, structural collapse if not repaired. Early detection and repair are critical for safety.
Landscaping and Hardscaping Questions
What types of landscaping features do you install?
We specialize in hardscape features including retaining walls, flagstone walkways and patios, brick pathways, stone walls, and decorative pillars. We focus on permanent structural elements rather than plant installations.
Do you design the landscape layout?
Yes. We provide design consultation and create a plan showing how masonry features will enhance your property. We can work with your existing landscape design or create a new layout based on your preferences and property characteristics.
Can you work with sloped or uneven terrain?
Yes. We have experience modifying terrain and building retaining walls to create level areas and prevent soil erosion. This is one of our specialties for properties with challenging topography, transforming difficult spaces into beautiful, functional areas.
What materials do you use for walls and pathways?
We work with natural stone, brick, concrete pavers, and flagstone. We can match existing materials on your property or recommend options based on your design preferences and budget. Each material offers different benefits in terms of durability, appearance, and cost.
How do you prevent walls from collapsing over time?
We build walls with proper foundations, drainage systems, and reinforcement techniques. We follow industry standards for wall construction to ensure stability and longevity in all weather conditions. Proper drainage is especially important to prevent water pressure buildup behind walls.
Will landscaping increase my property value?
Well-designed landscaping with quality masonry features can improve curb appeal and potentially increase property value. The exact impact varies based on the scope of work and local real estate market conditions, but attractive outdoor spaces are consistently valued by homebuyers.
Process and Timeline Questions
How long does a typical masonry project take?
Project duration varies significantly based on scope and complexity. Most small to medium brick repairs take 1-3 days to complete. Larger projects like full chimney rebuilding may take 3-5 days. Landscaping projects with multiple features may take 1-2 weeks. We provide specific timelines during our consultation based on your project details.
Do you work in winter weather?
We can perform many masonry repairs year-round, but some work is weather-dependent. Concrete work, parging, and certain repairs require above-freezing temperatures for proper curing. We schedule weather-sensitive work for appropriate seasons and can complete other repairs during winter months.
How do you protect my property during work?
We take extensive precautions to protect your property. This includes using drop cloths, setting up containment barriers, covering plants and landscaping, and protecting walkways and driveways. We clean thoroughly each day and leave your site tidy when the project is complete.
What do I need to do to prepare for your visit?
For exterior work, please ensure clear access to the work area and remove any furniture, potted plants, or decorations near the project site. For interior access points (like chimneys), please clear the surrounding area. We’ll discuss any specific preparation needs during our consultation.
How do you handle unexpected problems during a project?
If we discover issues beyond the original scope, we’ll stop work and contact you immediately. We’ll explain the problem, discuss repair options, and provide a revised estimate before proceeding with any additional work. Transparency is important to us.
Do you offer warranties on your work?
Yes, we stand behind our workmanship. Specific warranty terms vary by project type and materials used. We’ll provide detailed warranty information in your written estimate and contract before work begins.
Getting Started
How do I schedule a consultation?
Call us at (416) 555-7890 or fill out our online contact form for a response within one business day. We’ll schedule a convenient time to visit your property and assess your masonry needs.
What should I expect during the consultation?
During our consultation, we’ll inspect the areas needing repair or improvement, discuss your goals and preferences, explain our recommended solutions, and provide a detailed written estimate. This typically takes 30-60 minutes depending on project complexity.
Do you require a deposit to start work?
For most projects, we require a reasonable deposit to secure materials and schedule your project. The specific amount will be outlined in your contract. Larger projects may have a payment schedule based on project milestones.
How far in advance should I book my project?
Booking lead times vary by season and project size. During our peak season (spring and summer), we recommend booking 2-4 weeks in advance. Winter projects may have shorter wait times. We’ll discuss timing options during your consultation.
Can I see examples of your previous work?
Yes, we have a portfolio of completed projects on our website and can provide references from satisfied customers. We’re proud of our work and happy to show you examples of similar projects we’ve completed.
Do you work with contractors or architects on larger projects?
Yes, we regularly collaborate with general contractors, architects, and designers on larger renovation and construction projects. We can coordinate our masonry work with other trades to ensure a smooth project timeline and cohesive results.
Protect Your Home's Foundation
Masonry problems? We fix them right
Don’t let small cracks become big repairs. Call our experienced masons today for lasting solutions that protect your property.